⥠Quick Answer: How to Calculate NPS? NPS calculation involves 3 steps: Step 1: Collect ratings from 0 to 10 from your customers Step 2:… Read More »
An effective satisfaction survey reveals the true expectations of your customers. But what distinguishes an impactful survey from a simple poll with no impact? From… Read More »
The Net Promoter Score (NPS) has emerged as one of the key indicators for measuring customer satisfaction and loyalty. Since its creation by Fred Reichheld… Read More »
Customer satisfaction surveys are an essential tool for any company looking to improve its offerings and services. In 2026, choosing the right software is paramount… Read More »
Customer satisfaction has become more than ever a priority for the commercial development of all businesses. The power of word-of-mouth and the multitude of channels… Read More »
What is CSAT (Customer Satisfaction Score)? CSAT is a customer satisfaction indicator expressed as a percentage, obtained by asking a simple question after an interaction:… Read More »
Regularly gauging customer satisfaction levels is critical for any business looking to grow and keep its footing in the long run. Seen as a key… Read More »
âšī¸ At a Glance đ Calculation Formula: NPS = % Promoters (9-10) – % Detractors (0-6) đ¯ Result: Score between -100 and +100 (passives are… Read More »
đ In Brief: The Essentials of Satisfaction Surveys đ Ideal number of questions: 8 to 12 questions maximum to maintain a response rate above 30%… Read More »
What is an open-ended question? Definition: an open-ended question is a question without predefined answer choices, where the respondent can express themselves freely in their… Read More »