5 Benefits To Open-Ended Questions For Feedback

5 Benefits To Open-Ended Questions For Feedback
Feedback is one of the most important parts of running a business. Whether you’re looking to get customer thoughts on your latest product/service or if you’re looking to improve training, feedback must be collected. It is easy to get feedback with questions that require a scaled set of results like from one to five or ...

How To Improve Employee Training With Quizzes

How To Improve Employee Training With Quizzes
US companies spend more than $160 billion every year on training. However, the effectiveness of this training is often questioned, and the retention of knowledge has long been of interest. Right back in 1885, Hermann Ebbinghaus proposed that 70% of learning is forgotten within 24 hours. After 30 days, it is expected that 90% of ...

How Many Questions Do People Answer Before Getting Bored?

How Many Questions Do People Answer Before Getting Bored?
When you’re creating a survey you want to get the best responses from your audience to make informed decisions. However, as attention spans get shorter, are long questionnaires becoming too much for audiences and are people becoming bored?   >> Create your online poll with Drag’n Survey, click here     The Decreasing Attention Span That Can Be Losing ...

5 Tips For Avoiding Creating Confusing Questions

5 Tips For Avoiding Creating Confusing Questions
Surveys are there to get useful information from respondents that you can use for business decisions. Anything that disrupts the usefulness of the poll immediately devalues the survey exercise and wastes your time and money. One disruption in polls that is very common is adding confusing questions.   >> Create your online poll with Drag’n Survey, click here   ...

6 Simple Ways To Learn More About Your Customers

6 Simple Ways To Learn More About Your Customers
Pleasing your customers is the best way to ensure you get repeat purchases. This can help your business’ bottom line as selling to existing customers is much more profitable than selling to new ones. However, if you want to generate that repeat business, you need to know what will excite and motivate your customers while ...

Understanding customer satisfaction

Understanding customer satisfaction
Measuring customer satisfaction implies to understand its criteria, the dissatisfaction and satisfaction relationship and the interactions with quality. This article brings brief answers to the question: What is customer satisfaction?     Understanding the satisfaction training process Customers do not regard a product as a whole, but as the whole potential benefit that it brings ...

Why a satisfaction survey?

Why a satisfaction survey?
For a company or an organization, knowing its customer’s satisfaction includes several stakes. It is bounded to profitability, customer loyalty development and the image of a product or a service. There are several reasons to carry it out and several devices to set it up. It is a complementary package for the internal indicators of ...

5 barriers to training assessment

5 barriers to training assessment
Thanks to the Kirkpatrick’s four-level training assessment model (reactions, learning, behaviors, results) players of the market have at disposal a method enabling them to assess their trainings. However, it is noted that the assessment is not much implemented because of five principal barriers.   >> See our application to create online survey     There ...

Using Skip Logic in a survey

Using Skip Logic in a survey
Skip logic is accessible to users of Drag’n Survey after a PLUS or PREMIUM subscription. It allows directing respondents of an online questionnaire to different ways. It applies with full transparency to the interviewees and makes the survey more accessible and fluid. This eliminates questions like “if your answer is no, go to question 16”. ...

Introduction to assessment in company

Introduction to assessment in company
J.S. Bowman defines with humor what the assessment in company is: “it is given by somebody who does not want to give it, to somebody who does not want to receive it”. This definition is limited from a teaching point of view, but it draws the attention to the embarrassment that it can cause within ...