Understanding customer satisfaction

Understanding customer satisfaction
Measuring customer satisfaction implies to understand its criteria, the dissatisfaction and satisfaction relationship and the interactions with quality. This article brings brief answers to the question: What is customer satisfaction?     Understanding the satisfaction training process Customers do not regard a product as a whole, but as the whole potential benefit that it brings ...

Why a satisfaction survey?

Why a satisfaction survey?
For a company or an organization, knowing its customer’s satisfaction includes several stakes. It is bounded to profitability, customer loyalty development and the image of a product or a service. There are several reasons to carry it out and several devices to set it up. It is a complementary package for the internal indicators of ...

5 barriers to training assessment

5 barriers to training assessment
Thanks to the Kirkpatrick’s four-level training assessment model (reactions, learning, behaviors, results) players of the market have at disposal a method enabling them to assess their trainings. However, it is noted that the assessment is not much implemented because of five principal barriers.   See our application to create online survey     There is ...

Using Skip Logic in a survey

Using Skip Logic in a survey
Skip logic is accessible to users of Drag’n Survey after a PLUS or PREMIUM subscription. It allows directing respondents of an online questionnaire to different ways. It applies with full transparency to the interviewees and makes the survey more accessible and fluid. This eliminates questions like “if your answer is no, go to question 16”. ...

Introduction to assessment in company

Introduction to assessment in company
J.S. Bowman defines with humor what the assessment in company is: “it is given by somebody who does not want to give it, to somebody who does not want to receive it”. This definition is limited from a teaching point of view, but it draws the attention to the embarrassment that it can cause within ...

Creating an online survey – tips and methodology

Creating an online survey - tips and methodology
Creating online questionnaires has become essential to many companies, associations or organizations. Unlike the printed form, it allows to control costs; in time and money.  With Drag’n Survey, you no longer need to ask you about the format, it is automatic.  Your surveys are easily customizable with your organization’s colors and logo. Paper and ink ...

Creating an online questionnaire to optimize your meetings

Creating an online questionnaire to optimize your meetings
Nowadays, too many executives believe that meetings bring little to the organization of a company and that they are more a waste of time. Yet they are essential for improvement and value creation, such as entrepreneurship, for example. This feeling is due to the fact that they are often ill-prepared, that timing is not respected, ...

Employee Questionnaire

Employee Questionnaire
Conducting surveys among your employees allows asking them about all the subjects which are particular to your organization’s life. This way you protect your employees and get a stronger commitment from them. With Drag’n Survey, create your employee questionnaire There are many employees who do not feel heard. However, their opinions are essential to create ...

Likert Scale

Likert Scale
The Likert scale allows to measure one’s attitude. The respondents express their level of agreement on a given topic. This bears the name of its inventor, the psychologist “Rensis Likert”. An American psychologist born in the United States in 1903, and his death was followed in 1981. He was a potent professor at the University ...

Personality test – Definition

Personality test - Definition
A person possesses within him several numerous characteristics that influence his behavior and his manner of thinking. The use of personality tests is widely-spread at present. We find its application in education with the purpose of educational guidance, in recruitment in a company or in the medical sector. The ultimate objective is to make the ...