14 Questions To Ask For Your Customer Satisfaction Survey

14 Questions To Ask For Your Customer Satisfaction Survey
Getting the feedback from your customers is important. It demonstrates where you’re succeeding and where you’re not matching customer expectations. This can be an important aspect of your business’ long term success. Getting feedback is very easy, especially when you use an online survey to collect and analyze results. The more data you collect on ...

5 Benefits To Open-Ended Questions For Feedback

5 Benefits To Open-Ended Questions For Feedback
Feedback is one of the most important parts of running a business. Whether you’re looking to get customer thoughts on your latest product/service or if you’re looking to improve training, feedback must be collected. It is easy to get feedback with questions that require a scaled set of results like from one to five or ...

Understanding customer satisfaction

Understanding customer satisfaction
Measuring customer satisfaction implies to understand its criteria, the dissatisfaction and satisfaction relationship and the interactions with quality. This article brings brief answers to the question: What is customer satisfaction? >> Create your satisfaction survey with Drag’n Survey Understanding the satisfaction training process Customers do not regard a product as a whole, but as the ...

Why a satisfaction survey?

Why a satisfaction survey?
For a company or an organization, knowing its customer’s satisfaction includes several stakes. It is bounded to profitability, customer loyalty development and the image of a product or a service. There are several reasons to carry it out and several devices to set it up. It is a complementary package for the internal indicators of ...

Satisfaction survey – creating a questionnaire

Satisfaction survey - creating a questionnaire
A satisfaction survey respects the same rules as those of a market study.However, two specific parameters must be taken into account while drafting this type of survey. Firstly, the sources of satisfaction must be well-defined, then, the organizing and the structure of the questionnaire must be carefully studied. The three principle sources of satisfaction: the ...