{"id":869,"date":"2016-04-12T13:16:32","date_gmt":"2016-04-12T12:16:32","guid":{"rendered":"https:\/\/www.dragnsurvey.com\/blog\/?p=869"},"modified":"2026-01-14T13:54:36","modified_gmt":"2026-01-14T12:54:36","slug":"questionnaire-satisfaction-restaurant","status":"publish","type":"post","link":"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-satisfaction-restaurant\/","title":{"rendered":"<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Cr\u00e9er un questionnaire<\/span>   de satisfaction restaurant<\/div>"},"content":{"rendered":"\n<p>En tant que restaurateur, vous avez besoin de fid\u00e9liser votre client\u00e8le et de faire fonctionner le bouche \u00e0 oreille pour augmenter la fr\u00e9quentation de votre \u00e9tablissement. Pour y arriver, vous devez conna\u00eetre le niveau de contentement de vos clients. Pour cela, la mise en place d\u2019une enqu\u00eate de satisfaction vous sera indispensable. Afin d'en faciliter l\u2019acc\u00e8s et la diffusion, de nombreux \u00e9tablissement ont recours \u00e0 un <strong>logiciel de questionnaire en ligne<\/strong>. La construction de l\u2019\u00e9tude se fait simplement, vous disposez de plusieurs moyens de diffusions et l\u2019analyse des r\u00e9sultats est informatis\u00e9.<\/p>\n\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>>> D\u00e9couvrez <strong>Drag\u2019n Survey<\/strong> pour <strong><a href=\"https:\/\/www.dragnsurvey.com\/blog\/14-exemples-de-questions-questionnaire-de-satisfaction-client\/\">cr\u00e9er un questionnaire satisfaction<\/a><\/strong><\/em><\/p>\n\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"824\" height=\"583\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2016\/04\/restaurant.jpg\" alt=\"\" class=\"wp-image-865\" style=\"aspect-ratio:1.4134016448698934;width:529px;height:auto\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2016\/04\/restaurant.jpg 824w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2016\/04\/restaurant-300x212.jpg 300w\" sizes=\"auto, (max-width: 824px) 100vw, 824px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Que doit contenir un questionnaire de satisfaction restaurant&nbsp;?<\/h2>\n\n\n\n<p>L\u2019objectif est de collecter les informations n\u00e9cessaires \u00e0 l\u2019am\u00e9lioration de vos services et de ce fait augmenter vos b\u00e9n\u00e9fices. Votre <strong>enquete de satisfaction restaurant<\/strong> pourra \u00eatre structur\u00e9e en quatres parties majeures. Il s\u2019agit ici d\u2019un mod\u00e8le qu\u2019il est possible de modifier et d\u2019am\u00e9liorer en fonction de vos sp\u00e9cificit\u00e9s.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">La question Net Promoter Score<\/mark><\/h3>\n\n\n\n<p>Cet indicateur permet de savoir si un client va recommander ou non votre \u00e9tablissement \u00e0 un coll\u00e8gue ou un amis. Plac\u00e9e au d\u00e9but du questionnaire, <strong>cette question est tr\u00e8s importante car elle donne un indicateur fiable de satisfaction<\/strong>. De plus, \u00e9tant facile \u00e0 r\u00e9pondre, le taux de participation est \u00e9lev\u00e9. <\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">La fr\u00e9quentation<\/mark><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quel est le jour de la venue dans l\u2019\u00e9tablissement ?<\/strong>&nbsp;: pour identifier les axes d\u2019am\u00e9lioration, vous devez vous situer dans le temps.<\/li>\n\n\n\n<li><strong>A quel moment de la journ\u00e9e ?<\/strong>&nbsp;: d\u00e9terminez \u00e0 quel moment de la journ\u00e9e les personnes interrog\u00e9es se sont trouv\u00e9es dans votre \u00e9tablissement ;<strong> le midi ou le soir&nbsp;?<\/strong> : vous pourrez ainsi identifier des disfonctionnements dans le service.<\/li>\n\n\n\n<li><strong>S\u2019agit-il d\u2019une premi\u00e8re visite ?&nbsp;<\/strong>: elle permet, entre autres choses, de d\u00e9terminer \u00e0 quel moment les nouveaux visiteurs se pr\u00e9sentent en plus grand nombre (le midi ou le soir), de comprendre pourquoi et de mettre en place des actions pour en am\u00e9liorer la fr\u00e9quentation.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/app.dragnsurvey.com\/fr\/inscription\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"200\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz.png\" alt=\"\" class=\"wp-image-4559\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz.png 500w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz-300x120.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A quelle fr\u00e9quence vous rendez-vous dans l\u2019\u00e9tablissement ?<\/strong> : d\u00e9terminez si vos clients se rendent moins de trois fois par an, une fois tous les trois mois ou une \u00e0 deux fois par mois. Vous pourrez ainsi d\u00e9terminer si vos clients sont fid\u00e8les ou non et mettre en place des am\u00e9liorations pour les faires venir plus r\u00e9guli\u00e8rement.<\/li>\n\n\n\n<li><strong>Comment avez-vous connu l\u2019\u00e9tablissement ?<\/strong>&nbsp;: d\u00e9terminez s\u2019il s\u2019agit de la publicit\u00e9, du bouche \u00e0 oreille, en voyant la devanture, par le site internet ou encore par des sites sp\u00e9cialis\u00e9s de r\u00e9servation en ligne. Vous identifiez ainsi les \u00e9l\u00e9ments qui fonctionnent et ceux qu\u2019il faut am\u00e9liorer ou revoir compl\u00e8tement.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">La qualit\u00e9 des services<\/mark><\/h3>\n\n\n\n<p><strong>De mani\u00e8re g\u00e9n\u00e9rale, comment jugez-vous la qualit\u00e9 des services ?<\/strong>&nbsp;: proposez une question \u00e0 choix multiples avec les \u00e9l\u00e9ments de r\u00e9ponses suivants&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tr\u00e8s satisfaisant<\/li>\n\n\n\n<li>Satisfaisant<\/li>\n\n\n\n<li>Pas satisfaisant<\/li>\n\n\n\n<li>Pas du tout satisfaisant<\/li>\n<\/ul>\n\n\n\n<p>Vous identifiez ainsi le contentement g\u00e9n\u00e9ral.<\/p>\n\n\n\n<p>Puis, posez des questions plus sp\u00e9cifiques concernant la qualit\u00e9 de l'accueil, la rapidit\u00e9 du service, la disponibilit\u00e9, l\u2019amabilit\u00e9 du personnel, la qualit\u00e9 de la cuisine, la d\u00e9coration, la propret\u00e9, le rapport qualit\u00e9 \/ prix.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.dragnsurvey.com\/download\/telecharger_guide\"><img loading=\"lazy\" decoding=\"async\" width=\"509\" height=\"211\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg\" alt=\"\" class=\"wp-image-464\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg 509w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter-300x124.jpg 300w\" sizes=\"auto, (max-width: 509px) 100vw, 509px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">Fid\u00e9lit\u00e9, recommandation et suggestion<\/mark><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reviendrez-vous dans l\u2019\u00e9tablissement ?<\/strong>&nbsp;:&nbsp;d\u00e9terminez si le r\u00e9pondant ne reviendra jamais car trop m\u00e9content, s\u2019il reviendra \u00e9ventuellement ou s\u00fbrement.<\/li>\n\n\n\n<li><strong>Recommanderiez-vous l\u2019\u00e9tablissement ?<\/strong>&nbsp;: d\u00e9terminez si le bouche \u00e0 oreille peut fonctionner et sur quels crit\u00e8res.<\/li>\n<\/ul>\n\n\n\n<p>Offrez la possibilit\u00e9 aux r\u00e9pondants de laisser des suggestions&nbsp;: parfois il est difficile d\u2019identifier les facteurs du m\u00e9contentement. Vos clients sont les mieux plac\u00e9s pour mettre en lumi\u00e8re les axes d\u2019am\u00e9lioration.<\/p>\n\n\n\n<p>A la fin de votre sondage, demandez aux personnes interrog\u00e9es de renseigner leur adresse mail. Cela permet d\u2019envoyer des newsletters pour communiquer sur les nouveaut\u00e9s ou les soir\u00e9es organis\u00e9es.<\/p>\n\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Comment diffuser un questionnaire de satisfaction restaurant<\/h2>\n\n\n\n<p>Drag\u2019n Survey propose \u00e0 ses utilisateurs quatre modes de diffusion. Votre enqu\u00eate est diffus\u00e9e largement et vous-en facilitez la participation.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">Le lien web<\/mark><\/h3>\n\n\n\n<p>Une fois votre enqu\u00eate cr\u00e9\u00e9e, vous pouvez g\u00e9n\u00e9rer un lien web et le poster sur les forums, commentaires de blog, r\u00e9seaux sociaux\u2026 Par exemple, vous pouvez poster le lien sur des sites de r\u00e9servation en ligne et proposer un <strong>questionnaire lafourchette<\/strong>.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">L'emailing<\/mark><\/h3>\n\n\n\n<p>Si vous connaissez l\u2019adresse mail des clients de votre \u00e9tablissement, vous pouvez diffuser vote \u00e9tude directement par email depuis Drag\u2019n Survey. Vous ciblez pr\u00e9cis\u00e9ment les personnes que vous souhaitez interroger.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">Le code Iframe<\/mark><\/h3>\n\n\n\n<p>Int\u00e9grez directement votre sondage restaurant sur une page de votre site internet. Vous pouvez \u00e9galement l\u2019int\u00e9grer dans un widget.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#169c6e\" class=\"has-inline-color\">Le QR Code<\/mark><\/h3>\n\n\n\n<p>G\u00e9n\u00e9rer un QR Code de votre sondage directement depuis Drag\u2019n Survey. Collez-le sur tous types de support pour que vos clients acc\u00e8dent \u00e0 votre \u00e9tude en le flashant avec leur tablette ou t\u00e9l\u00e9phone portable.<\/p>\n\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image is-resized\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.dragnsurvey.com\/request\/demo\"><img loading=\"lazy\" decoding=\"async\" width=\"902\" height=\"370\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png\" alt=\"\" class=\"wp-image-5399\" style=\"width:650px\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png 902w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-300x123.png 300w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-768x315.png 768w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Que faire des r\u00e9sultats de votre questionnaire de satisfaction restaurant ?<\/h2>\n\n\n\n<p>Collecter des <strong>avis clients<\/strong> n'a de sens que si vous les analysez et en tirez des plans d'action. Commencez par identifier les tendances r\u00e9currentes. Si 70% des r\u00e9pondants mentionnent un service trop lent le midi, c'est un signal d'alerte prioritaire. \u00c9tablissez un tableau de bord avec vos indicateurs cl\u00e9s (NPS, taux de satisfaction global, taux de fid\u00e9lisation) et suivez leur \u00e9volution mensuelle. Partagez les r\u00e9sultats avec vos \u00e9quipes lors de r\u00e9unions d\u00e9di\u00e9es. Vos collaborateurs sont les premiers concern\u00e9s et leurs retours enrichiront votre analyse. Mettez en place des actions correctives mesurables et communiquez-les \u00e0 vos clients, par exemple via une newsletter ou un affichage en salle. Cette d\u00e9marche prouve que vous prenez leurs avis au s\u00e9rieux et renforce consid\u00e9rablement leur engagement envers votre \u00e9tablissement.<\/p>\n\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Articles compl\u00e9mentaires :<\/strong><br>D\u00e9couvrir le Net Promoter Score, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/calcul-net-promoter-score-nps-definition-presentation\/\">cliquez-ici<\/a><strong><br><\/strong>Cr\u00e9er une enqu\u00eate pour un h\u00f4tel, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-satisfaction-hotel\/\">cliquez-ici<\/a><br>Evaluer la qualit\u00e9 d'un site\u00a0internet, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/evaluez-la-qualite-de-votre-site-internet-avec-un-logiciel-de-questionnaire-en-ligne\/\">cliquez-ici<\/a><br>Cr\u00e9er une enqu\u00eate sur Google Forms, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/5-meilleures-alternatives-google-forms\/\">cliquez-ici<\/a><br>Cr\u00e9er un questionnaire en ligne pour camping, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-camping\/\">cliquez-ici<\/a><br>Collecter les avis clients sur un site e-commerce, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/site-e-commerce-collecter-utiliser-des-avis-clients-et-des-avis-consommateurs\/\">cliquez-ici<\/a><br>Drag'n Survey, le logiciel fran\u00e7ais pour cr\u00e9er un sondage en ligne, <a href=\"https:\/\/www.dragnsurvey.com\/sondage-en-ligne\">cliquez-ici<\/a><\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>En tant que restaurateur, vous avez besoin de fid\u00e9liser votre client\u00e8le et de faire fonctionner le bouche \u00e0 oreille pour augmenter la fr\u00e9quentation de votre \u00e9tablissement. Pour y arriver, vous devez conna\u00eetre le niveau de contentement de vos clients. Pour cela, la mise en place d\u2019une enqu\u00eate de satisfaction vous sera indispensable. Afin d&rsquo;en faciliter&hellip;&nbsp;<a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-satisfaction-restaurant\/\" rel=\"bookmark\">Lire la suite &raquo;<span class=\"screen-reader-text\"><\/p>\n<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Cr\u00e9er un questionnaire<\/span>   de satisfaction restaurant<\/div>\n<p><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[48],"tags":[],"class_list":["post-869","post","type-post","status-publish","format-standard","hentry","category-consommation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cr\u00e9er un questionnaire de satisfaction restaurant - Drag&#039;n Survey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-satisfaction-restaurant\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cr\u00e9er un questionnaire de satisfaction restaurant\" \/>\n<meta property=\"og:description\" content=\"En tant que restaurateur, vous avez besoin de fid\u00e9liser votre client\u00e8le et de faire fonctionner le bouche \u00e0 oreille pour augmenter la fr\u00e9quentation de votre \u00e9tablissement. 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