{"id":853,"date":"2016-02-26T17:12:45","date_gmt":"2016-02-26T16:12:45","guid":{"rendered":"https:\/\/www.dragnsurvey.com\/blog\/?p=853"},"modified":"2026-01-14T13:50:07","modified_gmt":"2026-01-14T12:50:07","slug":"questionnaire-satisfaction-evenement","status":"publish","type":"post","link":"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-satisfaction-evenement\/","title":{"rendered":"
Cr\u00e9er un questionnaire<\/span> de satisfaction \u00e9v\u00e9nement<\/div>"},"content":{"rendered":"\n

Que ce soit pour un salon professionnel, un s\u00e9minaire, un comit\u00e9 d\u2019entreprise, un concert, un spectacle, une excursion ou un s\u00e9jour, le questionnaire de satisfaction \u00e9v\u00e9nement<\/strong> permet de mesurer le contentement des participants et d\u2019identifier les axes d\u2019am\u00e9liorations. L\u2019objectif final de ce type d\u2019enqu\u00eate est de mettre en place des actions pour parfaire et enrichir ses prestations futures.<\/p>\n\n\n\n

Pour optimiser la cr\u00e9ation, la diffusion et l\u2019analyse des r\u00e9sultats de leurs enqu\u00eates, de nombreuses entreprises, associations et \u00e9tudiants ont recours \u00e0 un outil de sondage en ligne. Ce type de solution permet d\u2019informatiser l\u2019ensemble des processus, de gagner du temps tout en supprimant le risque d\u2019erreurs lors du traitement des r\u00e9sultats.<\/p>\n\n\n\n

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>> Rendez-vous sur Drag\u2019n Survey<\/strong> pour cr\u00e9er une enqu\u00eate de satisfaction<\/a><\/strong><\/em><\/p>\n\n\n\n

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Am\u00e9liorer le contentement des participants gr\u00e2ce au questionnaire de satisfaction \u00e9v\u00e9nement<\/h2>\n\n\n\n

Comme tout organisateur, vous souhaitez augmenter le nombre de participants lors de votre prochain salon, concert, s\u00e9minaire, etc\u2026 Interroger les participants permet de mettre en \u00e9vidence des points que vous n\u2019aviez pas identifi\u00e9s comme facteurs de m\u00e9contentement<\/strong>.<\/p>\n\n\n\n

Pour soumettre votre sondage aux personnes pr\u00e9sentes lors de la prestation en toute simplicit\u00e9, Drag\u2019n Survey met \u00e0 votre disposition plusieurs modes de diffusion. L\u2019objectif est de diffuser votre enqu\u00eate \u00e0 un maximum d\u2019individus, au bon moment. Vous avez la possibilit\u00e9 de distribuer votre \u00e9tude par mail, lien web ou de l\u2019int\u00e9grer directement sur votre site internet. L\u2019objectif du lien web est de publier votre \u00e9tude sur les r\u00e9seaux sociaux comme Facebook, Twitter, Google+, Viadeo et LinkedIn.<\/p>\n\n\n\n

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Les donn\u00e9es sont collect\u00e9es et trait\u00e9es en temps r\u00e9el directement depuis l\u2019application Drag\u2019n Survey. L\u2019analyse des r\u00e9sultats vous permettra de prendre les bonnes d\u00e9cisions et de cibler pr\u00e9cis\u00e9ment les points \u00e0 am\u00e9liorer. Il est important de garder \u00e0 l\u2019esprit qu\u2019un client heureux revient et communique son contentement aupr\u00e8s de son cercle d\u2019influence. Cela a pour effet d\u2019augmenter le nombre de participants et donc votre chiffre d\u2019affaires<\/strong>.<\/p>\n\n\n\n

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Astuce<\/u> :<\/em><\/p>\n\n\n\n

Lors d\u2019un salon professionnel, mettez votre sondage sur une tablette \u00e0 l\u2019entr\u00e9e de votre stand et collectez les avis et les coordonn\u00e9es de vos visiteurs. Vous optimisez ainsi la gestion de votre stand et votre action commerciale. <\/em><\/p>\n\n\n\n

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Comment cr\u00e9er un questionnaire de satisfaction \u00e9v\u00e9nement<\/h2>\n\n\n\n

Rendez-vous sur Drag\u2019n Survey et cr\u00e9ez un compte. L\u2019application fonctionne sur un mod\u00e8le Freemium. L\u2019offre gratuite de Drag\u2019n Survey est la moins limitative du march\u00e9. Elle permet de cr\u00e9er des sondages de qualit\u00e9 et de collecter un nombre important de r\u00e9ponses<\/strong>.<\/p>\n\n\n\n

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La construction de votre enqu\u00eate se fait gr\u00e2ce \u00e0 la fonction \u00ab glisser-d\u00e9poser \u00bb. Le nombre de clics est limit\u00e9 au maximum, facilite l\u2019utilisation du logiciel et vous permet de gagner du temps. La prise en main se fait sans besoin de formation<\/strong>.<\/p>\n\n\n\n

Les comptes PLUS et PREMIUM vous permettent de personnaliser votre sondage aux couleurs et au logo de votre structure.<\/p>\n\n\n\n

La diffusion se fait par mail et lien web. Vous avez la possibilit\u00e9 d\u2019int\u00e9grer votre enqu\u00eate directement sur votre site web.<\/p>\n\n\n\n

Le traitement des r\u00e9sultats est pris en charge par l\u2019application. Vous n\u2019avez pas besoin de trouver une solution annexe pour traiter vos donn\u00e9es. Les r\u00e9sultats sont exportables au format Excel, PDF et lien web.<\/p>\n\n\n\n

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Les erreurs courantes \u00e0 \u00e9viter dans un questionnaire \u00e9v\u00e9nementiel<\/h2>\n\n\n\n

La conception d'un questionnaire de satisfaction \u00e9v\u00e9nement<\/strong> n\u00e9cessite d'\u00e9viter plusieurs pi\u00e8ges fr\u00e9quents. Privil\u00e9giez des questions neutres plut\u00f4t que des formulations orient\u00e9es qui influencent les r\u00e9ponses. Limitez la longueur de votre enqu\u00eate \u00e0 10-15 questions maximum pour maintenir l'attention des r\u00e9pondants et r\u00e9duire le taux d'abandon. \u00c9vitez les questions trop g\u00e9n\u00e9rales qui g\u00e9n\u00e8rent des r\u00e9ponses inexploitables, et pr\u00e9f\u00e9rez des questions cibl\u00e9es sur des aspects pr\u00e9cis de votre \u00e9v\u00e9nement. Attention \u00e9galement \u00e0 ne pas multiplier les questions ouvertes qui rendent l'analyse fastidieuse. L'\u00e9quilibre id\u00e9al combine 70% de questions ferm\u00e9es (\u00e9chelles, choix multiples) et 30% de questions ouvertes pour recueillir des commentaires qualitatifs pertinents.<\/p>\n\n\n\n

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Une Intelligence Artificielle pour mesurer le contentement<\/h2>\n\n\n\n

Lorsque les participants \u00e0 un \u00e9v\u00e9nement r\u00e9pondent \u00e0 un questionnaire de satisfaction, une question de type \"champ libre\" est g\u00e9n\u00e9ralement propos\u00e9e. Elle permet aux r\u00e9pondants d'expliquer pourquoi ils ont attribu\u00e9 un score ou un certain choix de r\u00e9ponse. Ces commentaires, parfois nombreux, sont difficiles \u00e0 analyser. Pour palier \u00e0 cette situation, Drag'n Survey a d\u00e9velopp\u00e9 une IA<\/a> qui va pr\u00e9ciser si un commentaire est positif, n\u00e9gatif ou neutre. <\/p>\n\n\n\n

Avec une analyse informatis\u00e9e des commentaires clients, les utilisateurs se concentrent sur l'analyse des donn\u00e9es plut\u00f4t que sur leur traitement. Le gain de temps est important et les prises de d\u00e9cision sont plus rapides et mieux cibl\u00e9s. <\/p>\n\n\n\n

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Articles compl\u00e9mentaires :<\/strong>
Pourquoi faire une \u00e9tude en ligne ? cliquez-ici<\/a>
Google Forms et ses nombreuses alternatives, cliquez-ici<\/a>
Trouver un exemple de questionnaire d'enqu\u00eate, cliquez-ici<\/a>
Cr\u00e9er un quiz en ligne pour animer un \u00e9v\u00e9nement, cliquez-ici<\/a>
D\u00e9couvrir une solution de sondage en ligne fran\u00e7aise, cliquez-ici<\/a>
Mettre en place une question de type Net Promoter Score, cliquez-ici<\/a>
Les raisons de mettre en place une strat\u00e9gie exp\u00e9rience client, cliquez-ici<\/a>
Utiliser un logiciel de sondage en ligne pour organiser un \u00e9v\u00e9nement, cliquez-ici<\/a><\/p>\n\n\n\n

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Que ce soit pour un salon professionnel, un s\u00e9minaire, un comit\u00e9 d\u2019entreprise, un concert, un spectacle, une excursion ou un s\u00e9jour, le questionnaire de satisfaction \u00e9v\u00e9nement permet de mesurer le contentement des participants et d\u2019identifier les axes d\u2019am\u00e9liorations. L\u2019objectif final de ce type d\u2019enqu\u00eate est de mettre en place des actions pour parfaire et enrichir… Lire la suite »<\/p>\n

Cr\u00e9er un questionnaire<\/span> de satisfaction \u00e9v\u00e9nement<\/div>\n

<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[49],"tags":[],"class_list":["post-853","post","type-post","status-publish","format-standard","hentry","category-evenementiel"],"yoast_head":"\nCr\u00e9er un questionnaire de satisfaction \u00e9v\u00e9nement - Drag'n Survey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-satisfaction-evenement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cr\u00e9er un questionnaire de satisfaction \u00e9v\u00e9nement\" \/>\n<meta property=\"og:description\" content=\"Que ce soit pour un salon professionnel, un s\u00e9minaire, un comit\u00e9 d\u2019entreprise, un concert, un spectacle, une excursion ou un s\u00e9jour, le questionnaire de satisfaction \u00e9v\u00e9nement permet de mesurer le contentement des participants et d\u2019identifier les axes d\u2019am\u00e9liorations. 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