{"id":810,"date":"2016-01-07T11:53:25","date_gmt":"2016-01-07T10:53:25","guid":{"rendered":"https:\/\/www.dragnsurvey.com\/blog\/?p=810"},"modified":"2026-01-13T14:46:38","modified_gmt":"2026-01-13T13:46:38","slug":"creer-un-questionnaire-de-satisfaction-patient","status":"publish","type":"post","link":"https:\/\/www.dragnsurvey.com\/blog\/creer-un-questionnaire-de-satisfaction-patient\/","title":{"rendered":"<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Cr\u00e9er un questionnaire<\/span>   de satisfaction patient<\/div>"},"content":{"rendered":"\n<p>Utilis\u00e9 dans de nombreux centres hospitaliers, cliniques et cabinets m\u00e9dicaux, le questionnaire de satisfaction permet de <strong>conna\u00eetre l\u2019avis des personnes soign\u00e9es<\/strong> et de faire progresser les praticiens dans la r\u00e9alisation des soins. Il s\u2019int\u00e8gre \u00e9galement dans un processus d\u2019am\u00e9lioration des services propos\u00e9s.<\/p>\n\n\n\n<p>Dans l\u2019objectif d\u2019optimiser au maximum la cr\u00e9ation, la diffusion et le traitement des donn\u00e9es, beaucoup d\u2019acteurs du secteur r\u00e9alisent leur sondage gr\u00e2ce \u00e0 un logiciel d\u2019<strong>enqu\u00eate<\/strong> <strong>en ligne<\/strong>. Il permet d\u2019informatiser les processus et d\u2019automatiser le traitement des donn\u00e9es.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>&gt;&gt; Rendez-vous sur <strong>Drag\u2019n Survey<\/strong> pour cr\u00e9er votre <strong>questionnaire satisfaction patient<\/strong>, <strong><a href=\"https:\/\/www.dragnsurvey.com\/hopitaux-cliniques\">cliquez-ici<\/a><\/strong><\/em><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"753\" height=\"637\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2016\/01\/Fotolia_74440462_S.jpg\" alt=\"\" class=\"wp-image-809\" style=\"width:650px\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2016\/01\/Fotolia_74440462_S.jpg 753w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2016\/01\/Fotolia_74440462_S-300x254.jpg 300w\" sizes=\"auto, (max-width: 753px) 100vw, 753px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Pourquoi cr\u00e9er un questionnaire de satisfaction du patient<\/h2>\n\n\n\n<p>Evaluer le contentement des personnes que l\u2019on soigne permet&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>de mesurer le niveau de qualit\u00e9 des services apport\u00e9s,<\/li>\n\n\n\n<li>d\u2019am\u00e9liorer les services et les soins.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/app.dragnsurvey.com\/fr\/inscription\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"200\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz.png\" alt=\"\" class=\"wp-image-4559\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz.png 500w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz-300x120.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em><u>Exemples<\/u><\/em><em>&nbsp;:<\/em><\/p>\n\n\n\n<p><em>Il est parfois indispensable, pour un cabinet m\u00e9dical, de conna\u00eetre le contentement des personnes qui consultent vis-\u00e0-vis de l\u2019accueil, du temps d\u2019attente au t\u00e9l\u00e9phone, de l\u2019\u00e9coute des professionnels et du suivi m\u00e9dical. L\u2019objectif \u00e9tant de garder et d\u2019augmenter le nombre des consultations, le tout dans un cadre s\u00e9curis\u00e9.<\/em><\/p>\n\n\n\n<p><em>Un h\u00f4pital fait appel \u00e0 plusieurs corps de m\u00e9tiers qui s\u2019occupent des personnes \u00e0 soigner. Il pourra avoir comme objectif d\u2019identifier les points de contentement et les points \u00e0 am\u00e9liorer. Il permet aussi de v\u00e9rifier que le cadre l\u00e9gislatif et r\u00e9glementaire est bien respect\u00e9.<\/em><\/p>\n\n\n\n<p>Le <strong>questionnaire de satisfaction patient<\/strong> a donc pour objectif de contr\u00f4ler l\u2019organisation, de rep\u00e9rer les manquements et d'entrer dans un processus d\u2019am\u00e9lioration des prestations apport\u00e9es aux individus.<\/p>\n\n\n\n<p>Pour les centres hospitaliers, il existe un indicateur de mesure du contentement des personnes prises en charge appel\u00e9 <strong>E-SATIS<\/strong>. Il prend en compte plusieurs composantes de la prise en charge. Il s\u2019agit de composantes humaines, techniques et logistiques.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Les obligations l\u00e9gales li\u00e9es au questionnaire de satisfaction patient<\/h2>\n\n\n\n<p>La collecte d'avis aupr\u00e8s des patients s'inscrit dans un cadre r\u00e9glementaire strict. Le RGPD impose d'informer clairement les r\u00e9pondants sur l'utilisation de leurs donn\u00e9es et de recueillir leur consentement explicite. Pour les \u00e9tablissements de sant\u00e9, la <strong>certification HAS<\/strong> int\u00e8gre d\u00e9sormais la prise en compte de la satisfaction des patients comme crit\u00e8re d'\u00e9valuation de la qualit\u00e9 des soins. Les donn\u00e9es collect\u00e9es doivent \u00eatre h\u00e9berg\u00e9es sur des <strong>serveurs certifi\u00e9s HDS<\/strong> (H\u00e9bergeur de Donn\u00e9es de Sant\u00e9) d\u00e8s lors qu'elles contiennent des informations permettant d'identifier directement ou indirectement un patient. Cette exigence garantit la confidentialit\u00e9 et la s\u00e9curit\u00e9 des r\u00e9ponses. Les r\u00e9sultats des enqu\u00eates de satisfaction sont \u00e9galement diffus\u00e9s publiquement sur la plateforme Qualiscope, renfor\u00e7ant la transparence envers les usagers du syst\u00e8me de sant\u00e9. Le respect de ces obligations prot\u00e8ge \u00e0 la fois l'\u00e9tablissement et les personnes interrog\u00e9es.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Comment faire un questionnaire de satisfaction des patients<\/h2>\n\n\n\n<p>Lors de la construction d\u2019un sondage en ligne, il est recommand\u00e9 de respecter certaines r\u00e8gles et m\u00e9thodes. Elles vous permettront d\u2019obtenir un taux de participation \u00e9lev\u00e9 et de recueillir les informations dont vous avez besoin. Ces donn\u00e9es serviront \u00e0 identifier les manquements et d\u2019am\u00e9liorer les prestations propos\u00e9es.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.dragnsurvey.com\/download\/telecharger_guide\"><img loading=\"lazy\" decoding=\"async\" width=\"509\" height=\"211\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg\" alt=\"\" class=\"wp-image-464\" style=\"width:500px\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg 509w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter-300x124.jpg 300w\" sizes=\"auto, (max-width: 509px) 100vw, 509px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Votre <strong>enqu\u00eate de satisfaction patient<\/strong> doit respecter certaines r\u00e8gles&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Proposez un texte de pr\u00e9sentation<\/strong>\u00a0: il permet de pr\u00e9ciser la dur\u00e9e et l\u2019objectif de l\u2019enqu\u00eate. Le r\u00e9pondant sait \u00e0 quoi s\u2019attendre et se d\u00e9courage moins facilement.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Soyez clair <\/strong>: l\u2019objectif est que vous soyez compris par le plus grand nombre<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Soyez le plus court possible<\/strong>\u00a0: les r\u00e9pondants restent ainsi r\u00e9actifs et concentr\u00e9s<\/li>\n<\/ul>\n\n\n\n<p>Avec le logiciel d'enqu\u00eate en ligne Drag'n Survey, <strong>les donn\u00e9es sont stock\u00e9es sur des serveurs certifi\u00e9s HDS<\/strong>. Cela permet aux professionnels de collecter et d'h\u00e9berger des donn\u00e9es de sant\u00e9 sur des serveurs hautement s\u00e9curis\u00e9s. <\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Les services et les structures m\u00e9dicales concern\u00e9s par le questionnaire de satisfaction patient<\/h2>\n\n\n\n<p>Tous les services sont concern\u00e9s par la mise en place d\u2019une enqu\u00eate. On trouvera des sondages concernant&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>une <strong>visite ambulatoire<\/strong>,<\/li>\n\n\n\n<li>une <strong>semi-hospitalisation<\/strong>,<\/li>\n\n\n\n<li>un <strong>s\u00e9jour hospitalier<\/strong> (<strong>stationnaire<\/strong>),<\/li>\n\n\n\n<li>un<strong>e personne hospitalis\u00e9e<\/strong>,<\/li>\n\n\n\n<li>une<strong> \u00e9ducation th\u00e9rapeutique<\/strong>,<\/li>\n\n\n\n<li>la <strong>restauration hospitali\u00e8re<\/strong>,<\/li>\n\n\n\n<li>etc\u2026<\/li>\n<\/ul>\n\n\n\n<p>L\u2019ensemble des cabinets et des structures m\u00e9dicales sont aussi concern\u00e9es.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><u>Exemples<\/u>&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>cabinet gyn\u00e9cologique<\/strong>,<\/li>\n\n\n\n<li><strong>cabinet dentaire \u2013 dentiste<\/strong>,<\/li>\n\n\n\n<li><strong>clinique plastique et esth\u00e9tique<\/strong>,<\/li>\n\n\n\n<li><strong>clinique v\u00e9t\u00e9rinaire<\/strong>,<\/li>\n\n\n\n<li><strong>podologue \u2013 podologie<\/strong>,<\/li>\n\n\n\n<li><strong>ophtalmologie \u2013 ophtalmologiste<\/strong>,<\/li>\n\n\n\n<li>etc...<\/li>\n<\/ul>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Drag\u2019n Survey<\/strong> est le <strong>logiciel de sondage en ligne<\/strong> indispensable \u00e0 la bonne r\u00e9alisation de votre \u00e9tude. Son interface intuitive offre une prise en main simple et rapide. Vous automatisez l\u2019ensemble des processus et \u00e9vitez le risque d\u2019erreur. Le d\u00e9pouillement ne se fait plus manuellement ce qui vous permet de gagner un temps consid\u00e9rable.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.dragnsurvey.com\/request\/demo\"><img loading=\"lazy\" decoding=\"async\" width=\"902\" height=\"370\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png\" alt=\"\" class=\"wp-image-5399\" style=\"width:600px\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png 902w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-300x123.png 300w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-768x315.png 768w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Article compl\u00e9mentaire :<br><\/strong>Cr\u00e9er une enqu\u00eate m\u00e9dicale, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/creer-un-questionnaire-medical-via-un-logiciel-de-sondage-en-ligne\/\">cliquez-ici<\/a><br>Le NPS comme indicateur de satisfaction, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/calcul-net-promoter-score-nps-definition-presentation\/\">cliquez-ici<\/a><br>Interroger un panel de patients avec Drag'n Survey, <a href=\"https:\/\/www.dragnsurvey.com\/panel-consommateur\">cliquez-ici<\/a><br>Mesurer le contentement des patients avec un outil SaaS, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/digitaliser-questionnaire-de-satisfaction-patients-hopital\/\">cliquez-ici<\/a><br>Cr\u00e9er un sondage en ligne aupr\u00e8s des malades d'un h\u00f4pital, <a href=\"https:\/\/www.dragnsurvey.com\/sondage-en-ligne\">cliquez-ici<\/a><br>Mesurer le contentement dans un service d\u2019urgences hospitali\u00e8res, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\">cliquez-ici<\/a><br>Mise en place d'un dispositif d'\u00e9valuation de l'int\u00e9gration des ASH, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-ash\/\">cliquez-ici<\/a><br>D\u00e9couvrez les questions \u00e0 int\u00e9grer dans une enqu\u00eate de satisfaction, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/14-exemples-de-questions-questionnaire-de-satisfaction-client\/\">cliquez-ici<\/a><\/p>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Utilis\u00e9 dans de nombreux centres hospitaliers, cliniques et cabinets m\u00e9dicaux, le questionnaire de satisfaction permet de conna\u00eetre l\u2019avis des personnes soign\u00e9es et de faire progresser les praticiens dans la r\u00e9alisation des soins. Il s\u2019int\u00e8gre \u00e9galement dans un processus d\u2019am\u00e9lioration des services propos\u00e9s. Dans l\u2019objectif d\u2019optimiser au maximum la cr\u00e9ation, la diffusion et le traitement des&hellip;&nbsp;<a href=\"https:\/\/www.dragnsurvey.com\/blog\/creer-un-questionnaire-de-satisfaction-patient\/\" rel=\"bookmark\">Lire la suite &raquo;<span class=\"screen-reader-text\"><\/p>\n<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Cr\u00e9er un questionnaire<\/span>   de satisfaction patient<\/div>\n<p><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[47],"tags":[],"class_list":["post-810","post","type-post","status-publish","format-standard","hentry","category-sante"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cr\u00e9er un questionnaire de satisfaction patient - Drag&#039;n Survey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dragnsurvey.com\/blog\/creer-un-questionnaire-de-satisfaction-patient\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cr\u00e9er un questionnaire de satisfaction patient\" \/>\n<meta property=\"og:description\" content=\"Utilis\u00e9 dans de nombreux centres hospitaliers, cliniques et cabinets m\u00e9dicaux, le questionnaire de satisfaction permet de conna\u00eetre l\u2019avis des personnes soign\u00e9es et de faire progresser les praticiens dans la r\u00e9alisation des soins. Il s\u2019int\u00e8gre \u00e9galement dans un processus d\u2019am\u00e9lioration des services propos\u00e9s. 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