{"id":71,"date":"2015-05-11T11:25:10","date_gmt":"2015-05-11T10:25:10","guid":{"rendered":"https:\/\/www.dragnsurvey.com\/blog\/?p=71"},"modified":"2026-01-08T11:23:23","modified_gmt":"2026-01-08T10:23:23","slug":"bien-comprendre-lobjectif-dune-etude-de-marche","status":"publish","type":"post","link":"https:\/\/www.dragnsurvey.com\/blog\/bien-comprendre-lobjectif-dune-etude-de-marche\/","title":{"rendered":"<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Bien comprendre l\u2019objectif d\u2019une<\/span>   \u00e9tude de march\u00e9<\/div>"},"content":{"rendered":"\n<p>La r\u00e9alisation d\u2019une \u00e9tude de march\u00e9 passe par <strong>la compr\u00e9hension de l\u2019objectif<\/strong>. Pour cela et afin d\u2019augmenter les chances de produire des r\u00e9sultats efficaces, le demandeur doit fournir les informations n\u00e9cessaires.<\/p>\n\n\n\n<p>Pourtant, la mise \u00e0 disposition de ces informations n\u2019est pas toujours facteur de r\u00e9ussite. L\u2019utilisation des r\u00e9sultats est parfois surprenante et l\u2019objectif des demandeurs pas toujours avouable.<\/p>\n\n\n\n<p>Cet article pr\u00e9sente diff\u00e9rents aspects \u00e0 prendre en compte pour une meilleure compr\u00e9hension de l\u2019objectif.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>&gt;&gt; Rendez-vous sur <strong>Drag'n Survey<\/strong> pour <strong>cr\u00e9er une \u00e9tude de march\u00e9<\/strong><\/em>, <strong><a href=\"https:\/\/www.dragnsurvey.com\/fr\/exemples\/etude-de-marche\"><em>cliquez-ici<\/em><\/a><\/strong><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"699\" height=\"387\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/05\/Objectif2.jpg\" alt=\"Comprendre l'objectif d'une \u00e9tude de march\u00e9\" class=\"wp-image-73\" style=\"width:650px\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/05\/Objectif2.jpg 699w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/05\/Objectif2-300x166.jpg 300w\" sizes=\"auto, (max-width: 699px) 100vw, 699px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Comprendre l\u2019objectif final de l\u2019\u00e9tude de march\u00e9 pour le demandeur<\/h2>\n\n\n\n<p>La r\u00e9alisation d\u2019une enqu\u00eate sur son secteur d'acticit\u00e9 a g\u00e9n\u00e9ralement comme objectif principal de <strong>r\u00e9duire l\u2019incertitude face \u00e0 une prise de d\u00e9cisions<\/strong>. Il existe cependant d\u2019autres \u00e9l\u00e9ments qui peuvent en motiver la mise en place.<\/p>\n\n\n\n<p>On constate, par exemple, qu\u2019une <strong>\u00e9tude de march\u00e9<\/strong> peut permettre \u00e0 certains managers d\u2019obtenir un d\u00e9lai suppl\u00e9mentaire dans la prise de d\u00e9cisions. En effet, produire de l\u2019information prend du temps et le r\u00e9sultat d\u2019une \u00e9tude peut montrer qu\u2019un probl\u00e8me est complexe et les d\u00e9cisions \u00e0 prendre risqu\u00e9es. L\u2019enqu\u00eate servira alors \u00e0 ne pas prendre de d\u00e9cision.<\/p>\n\n\n\n<p><strong>La r\u00e9alisation d\u2019une enqu\u00eate peut \u00e9galement servir des objectifs qui ne sont pas en relation avec celle-ci<\/strong>.&nbsp; Par exemple, elle peut&nbsp;permettre de conserver ou d\u2019acqu\u00e9rir un pouvoir, de promouvoir un service ou une personne qui ne reste pas inactif face \u00e0 une situation. Elle peut \u00e9galement servir \u00e0 la satisfaction personnelle d\u2019un manager qui la r\u00e9alisera pour se faire plaisir ou pour se rassurer.<\/p>\n\n\n\n<p>Les objectifs d\u2019une enqu\u00eate pouvant \u00eatre multiples, le charg\u00e9 d\u2019\u00e9tude pourra rencontrer des difficult\u00e9s de communication avec le demandeur.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/app.dragnsurvey.com\/fr\/inscription\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"200\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz.png\" alt=\"\" class=\"wp-image-4559\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz.png 500w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-questionnaire-en-ligne-sondage-quiz-300x120.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Comprendre quelle sera l\u2019utilisation des r\u00e9sultats de l'\u00e9tude de march\u00e9 par le demandeur<\/h2>\n\n\n\n<p>L\u2019utilisation des r\u00e9sultats d\u2019une <strong>\u00e9tude de march\u00e9<\/strong> par le demandeur est variable selon les situations.&nbsp; Elle peut servir \u00e0 appuyer une d\u00e9cision en la justifiant ou en la d\u00e9fendant gr\u00e2ce aux r\u00e9sultats produits, \u00e0 comparer des d\u00e9cisions ou en retarder le choix et \u00eatre utilis\u00e9s pour emp\u00eacher une d\u00e9cision ou s\u2019en d\u00e9solidariser.<\/p>\n\n\n\n<p>De cette utilisation d\u00e9pendra le type d\u2019enqu\u00eate \u00e0 r\u00e9aliser. On parlera alors&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u2019une <strong>\u00e9tude exploratoire<\/strong>,\u00a0si elle permet de comprendre les dimensions d\u2019un probl\u00e8me au sens large. L\u2019objectif exprim\u00e9 par le demandeur sera vague.<\/li>\n\n\n\n<li>D\u2019une <strong>\u00e9tude paratonnerre<\/strong>,\u00a0si elle permet de confirmer l\u2019intuition initiale du demandeur. L\u2019objectif exprim\u00e9 par le demandeur ne sera pas clairement d\u00e9fini.<\/li>\n\n\n\n<li>D\u2019une <strong>\u00e9tude appliqu\u00e9e<\/strong>,\u00a0si elle apporte des r\u00e9sultats concrets et fournit une recommandation claire. L\u2019objectif exprim\u00e9 par le demandeur sera pr\u00e9cis.<\/li>\n\n\n\n<li>D\u2019une <strong>\u00e9tude confirmatoire<\/strong>,\u00a0si elle permet de prendre une d\u00e9cision entre diff\u00e9rentes positions. L\u2019objectif exprim\u00e9 par le demandeur sera clair.<\/li>\n<\/ul>\n\n\n\n<p>La mise en place d\u2019une \u00e9tude de march\u00e9 peut servir des enjeux divers au sein d\u2019une organisation. C'est pourquoi, le charg\u00e9 d\u2019\u00e9tude doit \u00eatre conscient de ces diff\u00e9rentes situations.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.dragnsurvey.com\/download\/telecharger_guide\"><img loading=\"lazy\" decoding=\"async\" width=\"509\" height=\"211\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg\" alt=\"\" class=\"wp-image-464\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg 509w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter-300x124.jpg 300w\" sizes=\"auto, (max-width: 509px) 100vw, 509px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Comprendre le diagnostic marketing produit par le demandeur de l'\u00e9tude de march\u00e9 <\/h2>\n\n\n\n<p>Le diagnostic marketing est un processus qui se traduit par&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019<strong>expos\u00e9 du probl\u00e8me<\/strong> \u2013 il correspond \u00e0 la pr\u00e9sentation du contexte marketing et des enjeux de l\u2019\u00e9tude pour l\u2019entreprise.<\/li>\n\n\n\n<li>L\u2019<strong>examen du probl\u00e8me<\/strong> \u2013 il correspond \u00e0 l\u2019analyse des causes du probl\u00e8me, au recensement des informations et \u00e0 la validation du diagnostic marketing.<\/li>\n\n\n\n<li>La <strong>fixation des objectifs et des questions de l\u2019enqu\u00eate<\/strong> \u2013 il d\u00e9termine les r\u00e9ponses \u00e0 apporter et sert \u00e0 hi\u00e9rarchiser les questions<\/li>\n<\/ul>\n\n\n\n<p>Les parties \u00ab&nbsp;expos\u00e9 du probl\u00e8me&nbsp;\u00bb et \u00ab&nbsp;examen du probl\u00e8me&nbsp;\u00bb sont g\u00e9n\u00e9ralement r\u00e9alis\u00e9es par la direction marketing. Si le demandeur sollicite le charg\u00e9 d\u2019\u00e9tude pour le produire, il devient alors consultant marketing.&nbsp; Son r\u00f4le premier \u00e9tant de transformer les interrogations de son client en questions d\u2019\u00e9tude.<\/p>\n\n\n\n<p>Une fois le cadrage valid\u00e9, le charg\u00e9 d\u2019\u00e9tude passera \u00e0 la r\u00e9daction du projet.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Int\u00e9grer les outils digitaux et l'IA dans la d\u00e9finition des objectifs<\/h2>\n\n\n\n<p>L'\u00e9mergence des outils d'intelligence artificielle transforme la mani\u00e8re de concevoir une \u00e9tude de march\u00e9. Ces technologies permettent d\u00e9sormais d'affiner les objectifs en analysant automatiquement des donn\u00e9es existantes, d'identifier des tendances insoup\u00e7onn\u00e9es et de formuler des hypoth\u00e8ses plus pr\u00e9cises. Le demandeur peut ainsi mieux cadrer son besoin en amont gr\u00e2ce \u00e0 une analyse pr\u00e9liminaire automatis\u00e9e. De plus, l'IA facilite la cr\u00e9ation de questionnaires adapt\u00e9s aux objectifs d\u00e9finis, qu'il s'agisse d'\u00e9tudes exploratoires ou confirmatoires. Le charg\u00e9 d'\u00e9tude doit int\u00e9grer ces possibilit\u00e9s dans sa discussion avec le demandeur pour optimiser le processus de cadrage et produire des r\u00e9sultats plus pertinents, tout en r\u00e9duisant les d\u00e9lais de r\u00e9alisation.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Et apr\u00e8s le cadrage ?<\/h2>\n\n\n\n<p><strong>La bonne compr\u00e9hension de l\u2019objectif d\u2019une \u00e9tude de march\u00e9 est au c\u0153ur du processus de cadrage<\/strong>. Elle permet de valider le diagnostic marketing et de passer \u00e0 la r\u00e9daction du projet. Le cadrage est donc d\u00e9terminant pour produire une enqu\u00eate efficace. Cependant, si le probl\u00e8me n\u2019est pas clairement pos\u00e9, il est pr\u00e9f\u00e9rable de r\u00e9aliser des \u00e9tudes documentaires pr\u00e9alablement \u00e0 la r\u00e9daction du projet.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.dragnsurvey.com\/request\/demo\"><img loading=\"lazy\" decoding=\"async\" width=\"902\" height=\"370\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png\" alt=\"\" class=\"wp-image-5399\" style=\"width:600px\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png 902w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-300x123.png 300w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-768x315.png 768w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><\/a><\/figure>\n<\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Articles compl\u00e9mentaires :<\/strong><br>Le cadrage d'une \u00e9tude de march\u00e9, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/le-cadrage-dune-etude-de-marche\/\">cliquez-ici<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/www.dragnsurvey.com\/blog\/le-cadrage-dune-etude-de-marche\/\" target=\"_blank\"><br><\/a>le questionnaire pour \u00e9valuer un march\u00e9, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-detude-de-marche\/\">cliquez-ici<\/a><br>La question ferm\u00e9e dans une enqu\u00eate en ligne, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/question-fermee\/\">cliquez-ici<\/a><br>Les avantages de la question Net Promoter Score, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/calcul-net-promoter-score-nps-definition-presentation\/\">cliquez-ici<\/a><br>Comment faire une enqu\u00eate sur son secteur d'activit\u00e9, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/comment-faire-une-etude-de-marche\/\">cliquez-ici<\/a><br>Les \u00e9tudes pr\u00e9paratoires \u00e0 la r\u00e9alisation d'une enqu\u00eate, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/les-etudes-preparatoires-a-la-realisation-dune-etude-de-marche\/\">cliquez-ici<\/a><br>Mesurer le contentement avec un questionnaire de satisfaction, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/14-exemples-de-questions-questionnaire-de-satisfaction-client\/\">cliquez-ici<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-detude-de-marche\/\" target=\"_blank\"><br><\/a>7 erreurs \u00e0 \u00e9viter lorsqu'on interroge des consommateurs potentiels, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/7-erreurs-a-ne-pas-commettre-dans-un-questionnaire-etude-de-marche\/\">cliquez-ici<\/a><\/p>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>Sources :<\/em><br><em>Giannelloni, Jean-Luc et Vernette, Eric. Etudes de march\u00e9. Vuibert, 2012<\/em><br><em>Vandercammen, Marc et Gauthy-Sin\u00e9chal, Martine. Etudes de march\u00e9s : m\u00e9thodes et outils. de boeck, 2014<\/em><br><em>L\u00e9vy, Julien et Lendrevie, Jacques. Mercator : Th\u00e9ories et nouvelles pratiques du marketing. Dunod, 2009<\/em><\/p>\n\n\n\n<div style=\"height:19px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>La r\u00e9alisation d\u2019une \u00e9tude de march\u00e9 passe par la compr\u00e9hension de l\u2019objectif. Pour cela et afin d\u2019augmenter les chances de produire des r\u00e9sultats efficaces, le demandeur doit fournir les informations n\u00e9cessaires. Pourtant, la mise \u00e0 disposition de ces informations n\u2019est pas toujours facteur de r\u00e9ussite. L\u2019utilisation des r\u00e9sultats est parfois surprenante et l\u2019objectif des demandeurs&hellip;&nbsp;<a href=\"https:\/\/www.dragnsurvey.com\/blog\/bien-comprendre-lobjectif-dune-etude-de-marche\/\" rel=\"bookmark\">Lire la suite &raquo;<span class=\"screen-reader-text\"><\/p>\n<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Bien comprendre l\u2019objectif d\u2019une<\/span>   \u00e9tude de march\u00e9<\/div>\n<p><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[33],"tags":[],"class_list":["post-71","post","type-post","status-publish","format-standard","hentry","category-etude-de-marche"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bien comprendre l\u2019objectif d\u2019une \u00e9tude de march\u00e9 - Drag&#039;n Survey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dragnsurvey.com\/blog\/bien-comprendre-lobjectif-dune-etude-de-marche\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bien comprendre l\u2019objectif d\u2019une \u00e9tude de march\u00e9\" \/>\n<meta property=\"og:description\" content=\"La r\u00e9alisation d\u2019une \u00e9tude de march\u00e9 passe par la compr\u00e9hension de l\u2019objectif. 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