{"id":1969,"date":"2018-11-20T21:57:56","date_gmt":"2018-11-20T20:57:56","guid":{"rendered":"https:\/\/www.dragnsurvey.com\/blog\/?p=1969"},"modified":"2026-01-21T10:25:34","modified_gmt":"2026-01-21T09:25:34","slug":"presentation-definition-du-saas","status":"publish","type":"post","link":"https:\/\/www.dragnsurvey.com\/blog\/presentation-definition-du-saas\/","title":{"rendered":"
Qu\u2019est-ce que le SaaS (Software<\/span> as a Service) ?<\/div>"},"content":{"rendered":"\n

Le SaaS, \u00e9galement nomm\u00e9 Software as a Service, est un service web de logiciel en ligne. \u00c0 l\u2019inverse d\u2019une solution \u00ab classique \u00bb, install\u00e9e directement sur des machines, le web service est une solution cloud<\/strong>, accessible via internet. Ce nouveau mod\u00e8le de service manag\u00e9 est aujourd\u2019hui incarn\u00e9 par des entreprises phares telles que Microsoft (Office 365), Google (G Suite) ou encore Salesforce. V\u00e9ritable r\u00e9volution dans le monde du logiciel, l\u2019externalisation applicative s\u2019accompagne \u00e9galement d\u2019un mode de fonctionnement diff\u00e9rent. Nouvelle \u00e9conomie et contraintes de maintenance tr\u00e8s \u00e9loign\u00e9es des solutions hardware, que faut-il savoir sur le SaaS ? Tour d\u2019horizon.<\/p>\n\n\n\n

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>> Cr\u00e9er un questionnaire<\/strong> avec une solution en ligne<\/strong>, cliquez-ici<\/a><\/strong><\/em><\/p>\n\n\n\n

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Pr\u00e9sentation du SaaS<\/h2>\n\n\n\n

Le Software as a Service est un syst\u00e8me de diffusion des applications via le web. Si les logiciels aujourd\u2019hui propos\u00e9s couvrent un champ applicatif tr\u00e8s large (RH, CRM, comptabilit\u00e9 etc.), les premi\u00e8res solutions \u00e9taient beaucoup moins sp\u00e9cialis\u00e9es. Il s\u2019agissait essentiellement de messagerie web, de partage de photos ou encore d\u2019enregistrement de favoris.<\/p>\n\n\n\n

H\u00e9berg\u00e9s chez l\u2019\u00e9diteur, gr\u00e2ce \u00e0 la technologie cloud, la facilit\u00e9 d\u2019acc\u00e8s et la rapidit\u00e9 des applications web sont un de leur atout majeur. Lib\u00e9r\u00e9e des contraintes mat\u00e9rielles telles que l\u2019installation de l\u2019application sur chaque poste, la mise en route d\u2019une solution de type Software as a Service est beaucoup plus l\u00e9g\u00e8re<\/strong>. Selon l\u2019envergure de l\u2019entreprise, la mise en r\u00e9seau d\u2019une infrastructure informatique peut prendre plusieurs mois, voire plus d\u2019une ann\u00e9e. Un logiciel en ligne sera quant \u00e0 lui d\u00e9ploy\u00e9 en quelques semaines.<\/p>\n\n\n\n

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Fonctionnement d\u2019un logiciel SaaS<\/h2>\n\n\n\n

Comme nous l\u2019avons vu pr\u00e9c\u00e9demment, ce type d\u2019outil est externalis\u00e9 et h\u00e9berg\u00e9 directement par l\u2019\u00e9diteur<\/strong>. Cela entra\u00eene plusieurs avantages pour les souscripteurs :<\/p>\n\n\n\n

\u2022 All\u00e8gement de l\u2019infrastructure r\u00e9seau
\u2022 Absence de co\u00fbt de mat\u00e9riel suppl\u00e9mentaire
\u2022 R\u00e9duction des co\u00fbts de maintenance
\u2022 Plus de mises \u00e0 jour \u00e0 planifier<\/p>\n\n\n\n

En effet, la gestion de la maintenance et des mises \u00e0 jour est directement effectu\u00e9e par l\u2019\u00e9diteur et int\u00e9gr\u00e9e aux applications web via le serveur. Cela se fait donc en toute transparence pour les utilisateurs, qui ne voient pas leur utilisation impact\u00e9e par ces questions logistiques.<\/p>\n\n\n\n

L\u2019exp\u00e9rience utilisateur s\u2019en trouve am\u00e9lior\u00e9e et les co\u00fbts r\u00e9duits. Ce point est d\u2019autant plus vrai que les solutions cloud fonctionnent selon un mod\u00e8le \u00e9conomique tr\u00e8s diff\u00e9rent des logiciels classiques.<\/p>\n\n\n\n

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Mod\u00e8le \u00e9conomique des logiciels SaaS<\/h2>\n\n\n\n

Dans la mesure o\u00f9 les applications web se pr\u00e9sentent comme un service, elles sont factur\u00e9es en fonction de leur utilisation effective. Lorsqu\u2019une entreprise opte pour un logiciel hardware, par exemple la suite Office de Microsoft, elle paye une licence avant de pouvoir utiliser l\u2019application. Par la suite, elle paiera annuellement des co\u00fbts de mise \u00e0 jour et de maintenance.<\/p>\n\n\n\n

L \u2018\u00e9diteur de logiciel en ligne va quant \u00e0 lui proposer un abonnement modulable<\/strong>. Chaque structure peut donc adapter sa consommation applicative \u00e0 son utilisation r\u00e9elle. Ceci, ajout\u00e9 \u00e0 l\u2019all\u00e8gement des co\u00fbts de maintenance, entra\u00eene des \u00e9conomies non n\u00e9gligeables notamment pour les petites et moyennes entreprises.<\/p>\n\n\n\n

Mais le b\u00e9n\u00e9fice n\u2019existe pas uniquement pour les utilisateurs. En effet, un \u00e9diteur classique g\u00e9n\u00e8re beaucoup de frais pour maintenir \u00e0 jour les diff\u00e9rentes versions de son logiciel. Dans la mesure o\u00f9 il vend des licences, tous les appareils ne sont pas mis \u00e0 niveau au m\u00eame moment.<\/p>\n\n\n\n

\u00c0 l\u2019inverse, l\u2019\u00e9diteur SaaS ne concentre ses efforts que sur un seul logiciel. Mise \u00e0 jour, maintenance, d\u00e9bogage, serveur etc. \u00c0 terme, l\u2019\u00e9conomie r\u00e9alis\u00e9e peut \u00eatre tr\u00e8s significative.<\/p>\n\n\n\n

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Pourquoi les entreprises fran\u00e7aises adoptent massivement le logiciel SaaS ?<\/h2>\n\n\n\n

La France se positionne en troisi\u00e8me place du march\u00e9 europ\u00e9en du logiciel SaaS avec une part de 12,5%, derri\u00e8re l'Allemagne et le Royaume-Uni. En 2025, le secteur repr\u00e9sente plus de 56% du chiffre d'affaires des logiciels dans l'Hexagone, contre seulement 10% en 2010. Cette adoption massive s'explique par plusieurs facteurs d\u00e9cisifs : la flexibilit\u00e9 des solutions cloud permet aux entreprises d'ajuster leurs ressources selon leurs besoins r\u00e9els, tandis que la r\u00e9duction des infrastructures IT internes g\u00e9n\u00e8re des \u00e9conomies substantielles. Les PME fran\u00e7aises b\u00e9n\u00e9ficient particuli\u00e8rement de ce mod\u00e8le, acc\u00e9dant \u00e0 des outils professionnels auparavant r\u00e9serv\u00e9s aux grandes structures. La conformit\u00e9 RGPD, intrins\u00e8quement int\u00e9gr\u00e9e aux solutions europ\u00e9ennes, constitue \u00e9galement un argument majeur pour les organisations soucieuses de la protection des donn\u00e9es.<\/p>\n\n\n\n

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Exemples de Software as a Service<\/h2>\n\n\n\n

Salesforce<\/mark><\/h3>\n\n\n\n

Parmi les leaders du march\u00e9, Salesforce est une r\u00e9f\u00e9rence. \u00c0 partir d\u2019une plateforme unique accessible par internet, le logiciel permet la gestion des ventes, des relations clients, du marketing et m\u00eame le d\u00e9veloppement d\u2019applications.<\/p>\n\n\n\n

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Google G Suite<\/mark><\/h3>\n\n\n\n

Google est pr\u00e9curseur en mati\u00e8re de Software as a Service. Avec G Suite les principaux outils du g\u00e9ant am\u00e9ricain sont int\u00e9gr\u00e9s. On retrouve Hangout, Gmail, Docs, Sheets etc. L\u2019espace de stockage est augment\u00e9, les adresses mails peuvent \u00eatre personnalis\u00e9es au nom de l\u2019entreprise et Google offre une assistance 24h\/24 et 7J\/7 par mail et t\u00e9l\u00e9phone.<\/p>\n\n\n\n

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Articles compl\u00e9mentaires :<\/strong>
Comprendre l'utilit\u00e9 d'une question NPS, cliquez-ici<\/a>
Faire un sondage avec une solution online, cliquez-ici<\/a>
Tout savoir sur le logiciel en ligne Google Forms, cliquez-ici<\/a>
Cr\u00e9er un test online pour \u00e9valuer les connaissances, cliquez-ici<\/a>
Cr\u00e9er un quiz en ligne avec un logiciel dans le cloud, cliquez-ici<\/a>
D\u00e9couvrir les solutions pour une relation client efficace, cliquez-ici<\/a>
Les enjeux des solutions dans le cloud pour les entreprises, cliquez-ici<\/a>
Cr\u00e9er un sondage en ligne avec un outil fran\u00e7ais conforme RGPD, cliquez-ici<\/a><\/p>\n\n\n\n

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<\/p>\n","protected":false},"excerpt":{"rendered":"

Le SaaS, \u00e9galement nomm\u00e9 Software as a Service, est un service web de logiciel en ligne. \u00c0 l\u2019inverse d\u2019une solution \u00ab classique \u00bb, install\u00e9e directement sur des machines, le web service est une solution cloud, accessible via internet. Ce nouveau mod\u00e8le de service manag\u00e9 est aujourd\u2019hui incarn\u00e9 par des entreprises phares telles que Microsoft (Office 365), Google… Lire la suite »<\/p>\n

Qu\u2019est-ce que le SaaS (Software<\/span> as a Service) ?<\/div>\n

<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-1969","post","type-post","status-publish","format-standard","hentry","category-autres"],"yoast_head":"\nQu\u2019est-ce que le SaaS (Software as a Service) ? - Drag'n Survey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dragnsurvey.com\/blog\/presentation-definition-du-saas\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u2019est-ce que le SaaS (Software as a Service) ?\" \/>\n<meta property=\"og:description\" content=\"Le SaaS, \u00e9galement nomm\u00e9 Software as a Service, est un service web de logiciel en ligne. \u00c0 l\u2019inverse d\u2019une solution \u00ab classique \u00bb, install\u00e9e directement sur des machines, le web service est une solution cloud, accessible via internet. 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