{"id":10389,"date":"2025-03-20T17:03:31","date_gmt":"2025-03-20T16:03:31","guid":{"rendered":"https:\/\/www.dragnsurvey.com\/blog\/?p=10389"},"modified":"2025-08-26T14:31:00","modified_gmt":"2025-08-26T13:31:00","slug":"questionnaire-de-satisfaction-urgences-hospitalieres","status":"publish","type":"post","link":"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/","title":{"rendered":"<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Comment construire un questionnaire de satisfaction<\/span>   pour un service d&rsquo;urgences hospitali\u00e8res ?<\/div>"},"content":{"rendered":"\n<p>L'\u00e9valuation de la satisfaction des patients est devenue un \u00e9l\u00e9ment central dans la d\u00e9marche qualit\u00e9 des \u00e9tablissements de sant\u00e9. Le <strong>questionnaire de satisfaction urgences<\/strong> constitue un outil essentiel pour recueillir le retour d'exp\u00e9rience des patients et identifier les axes d'am\u00e9lioration potentiels. <\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><em>&gt;&gt; <strong>Drag'n Survey<\/strong>, la solution de <strong>questionnaires en ligne&nbsp;pour h\u00f4pitaux<\/strong>, <a href=\"https:\/\/www.dragnsurvey.com\/hopitaux-cliniques\"><strong>cliquez-ici<\/strong><\/a><\/em><\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"433\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2025\/03\/questionnaire-satisfaction-urgences-hopitaux.jpg\" alt=\"\" class=\"wp-image-10397\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2025\/03\/questionnaire-satisfaction-urgences-hopitaux.jpg 650w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2025\/03\/questionnaire-satisfaction-urgences-hopitaux-300x200.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">D\u00e9finir les objectifs du questionnaire de satisfaction urgences<\/span><\/h2>\n\n\n\n<p>Avant de concevoir un questionnaire de satisfaction urgences, il est n\u00e9cessaire d'en d\u00e9finir clairement les objectifs :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Mesurer la perception globale du patient sur la qualit\u00e9 de sa prise en charge<\/li><li>Identifier les points forts et les faiblesses du service<\/li><li>Recueillir des informations pr\u00e9cises sur des aspects sp\u00e9cifiques (accueil, d\u00e9lais d'attente, communication, etc.)<\/li><li>Disposer d'indicateurs quantifiables pour suivre l'\u00e9volution de la satisfaction dans le temps<\/li><li>Impliquer les patients dans le processus d'am\u00e9lioration continue<\/li><\/ul>\n\n\n\n<p>Cette \u00e9tape initiale permet d'orienter la construction du questionnaire et de <a href=\"https:\/\/www.dragnsurvey.com\/blog\/14-exemples-de-questions-questionnaire-de-satisfaction-client\/\">s\u00e9lectionner les th\u00e9matiques pertinentes<\/a> \u00e0 explorer.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/app.dragnsurvey.com\/fr\/inscription\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"200\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-un-questionnaire-en-ligne-dragnsurvey.png\" alt=\"\" class=\"wp-image-4259\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-un-questionnaire-en-ligne-dragnsurvey.png 500w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/06\/creer-un-questionnaire-en-ligne-dragnsurvey-300x120.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Structurer logiquement le questionnaire de satisfaction urgences<\/span><\/h2>\n\n\n\n<p>Un questionnaire de satisfaction urgences efficace doit suivre une structure logique correspondant au parcours du patient :<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Informations g\u00e9n\u00e9rales<\/strong> : donn\u00e9es d\u00e9mographiques et contextuelles (\u00e2ge, sexe, cr\u00e9neau horaire de passage, etc.)<\/li><li><strong>Phase d'accueil<\/strong> : premi\u00e8re impression, qualit\u00e9 de l'accueil administratif et infirmier<\/li><li><strong>Prise en charge m\u00e9dicale<\/strong> : \u00e9valuation des soins, gestion de la douleur, qualit\u00e9 des informations re\u00e7ues<\/li><li><strong>Relations avec le personnel<\/strong> : communication, \u00e9coute, respect<\/li><li><strong>Organisation et logistique<\/strong> : d\u00e9lais d'attente, confort des locaux, signal\u00e9tique<\/li><li><strong>Sortie et suivi<\/strong> : informations re\u00e7ues, organisation de la sortie<\/li><li><strong>Satisfaction globale<\/strong> : impression g\u00e9n\u00e9rale et recommandations<\/li><li><strong>Commentaires libres<\/strong> : suggestions et remarques<\/li><\/ol>\n\n\n\n<p>Cette progression chronologique facilite le remplissage du questionnaire en suivant l'exp\u00e9rience v\u00e9cue par le patient.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Choisir les formats de questions adapt\u00e9s<\/span><\/h2>\n\n\n\n<p>Le questionnaire de satisfaction peut int\u00e9grer diff\u00e9rents formats de questions, chacun ayant ses avantages :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u00c9chelles de satisfaction<\/strong> : permettent une \u00e9valuation gradu\u00e9e (Satisfait\/Moyennement satisfait\/Insatisfait)<\/li><li><strong>Questions dichotomiques<\/strong> : r\u00e9ponses binaires (Oui\/Non)<\/li><li><strong>\u00c9chelles de Likert<\/strong> : graduation plus fine (de \"Pas du tout satisfait\" \u00e0 \"Tr\u00e8s satisfait\")<\/li><li><strong>Questions \u00e0 choix multiples<\/strong> : pour explorer plusieurs options<\/li><li><strong>Champs de texte libre<\/strong> : pour recueillir des commentaires qualitatifs<\/li><\/ul>\n\n\n\n<p>Pour un questionnaire de satisfaction efficace, il est recommand\u00e9 de privil\u00e9gier les \u00e9chelles de satisfaction \u00e0 3 ou 5 niveaux pour les \u00e9valuations th\u00e9matiques, tout en pr\u00e9voyant des espaces de commentaire libre pour nuancer les r\u00e9ponses.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Adapter le questionnaire au contexte sp\u00e9cifique des urgences<\/span><\/h2>\n\n\n\n<p>Les services d'urgences pr\u00e9sentent des particularit\u00e9s qui doivent \u00eatre prises en compte dans l'\u00e9laboration du <strong>questionnaire de satisfaction urgences<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Diversit\u00e9 des motifs de recours<\/strong> : adapter certaines questions selon le degr\u00e9 d'urgence<\/li><li><strong>\u00c9tat \u00e9motionnel particulier<\/strong> : stress, douleur, inqui\u00e9tude<\/li><li><strong>Temps limit\u00e9<\/strong> : conception d'un questionnaire concis et facile \u00e0 remplir<\/li><li><strong>Populations sp\u00e9cifiques<\/strong> : pr\u00e9voir des adaptations pour les personnes \u00e2g\u00e9es, les enfants ou les accompagnants<\/li><\/ul>\n\n\n\n<p>Il est pertinent d'int\u00e9grer des questions sur la perception des d\u00e9lais d'attente, l'information re\u00e7ue pendant l'attente, et la gestion prioritaire des urgences.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.dragnsurvey.com\/download\/telecharger_guide\"><img loading=\"lazy\" decoding=\"async\" width=\"509\" height=\"211\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg\" alt=\"\" class=\"wp-image-464\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter.jpg 509w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/10\/image-twitter-300x124.jpg 300w\" sizes=\"auto, (max-width: 509px) 100vw, 509px\" \/><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Optimiser la longueur et la pr\u00e9sentation du questionnaire<\/span><\/h2>\n\n\n\n<p>L'efficacit\u00e9 d'un questionnaire de satisfaction urgences d\u00e9pend grandement de sa pr\u00e9sentation :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Limiter le nombre de questions (id\u00e9alement entre 10 et 15)<\/li><li>Utiliser un langage clair et accessible<\/li><li>Organiser visuellement le questionnaire en sections distinctes<\/li><li>Pr\u00e9voir diff\u00e9rents formats de distribution (papier, num\u00e9rique, QR code)<\/li><li>Assurer l'anonymat des r\u00e9pondants<\/li><\/ul>\n\n\n\n<p>Un questionnaire trop long risque de ne pas \u00eatre compl\u00e9t\u00e9, tandis qu'un document trop concis pourrait manquer d'informations essentielles. L'\u00e9quilibre est crucial pour maximiser le taux de r\u00e9ponse.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Int\u00e9grer une \u00e9valuation globale<\/span><\/h2>\n\n\n\n<p>Au-del\u00e0 des questions sp\u00e9cifiques, tout questionnaire de satisfaction doit comporter une \u00e9valuation globale :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Satisfaction g\u00e9n\u00e9rale concernant la prise en charge<\/li><li>Probabilit\u00e9 de recommander le service \u00e0 un proche<\/li><li>Confiance accord\u00e9e \u00e0 l'\u00e9quipe m\u00e9dicale<\/li><li>Sentiment d'avoir \u00e9t\u00e9 correctement trait\u00e9<\/li><\/ul>\n\n\n\n<p>Cette vision d'ensemble permet de mesurer l'impression g\u00e9n\u00e9rale du patient, qui peut parfois diff\u00e9rer de la somme des \u00e9valuations d\u00e9taill\u00e9es.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Pr\u00e9parer l'exploitation des donn\u00e9es recueillies<\/span><\/h2>\n\n\n\n<p>La conception de l'enqu\u00eate de satisfaction doit anticiper l'analyse future des donn\u00e9es :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Pr\u00e9voir des indicateurs de suivi comparables dans le temps<\/li><li>\u00c9quilibrer donn\u00e9es quantitatives et qualitatives<\/li><li>Structurer les questionnaires pour permettre des analyses crois\u00e9es<\/li><li>Anticiper la fr\u00e9quence d'analyse des r\u00e9sultats<\/li><\/ul>\n\n\n\n<p>Cette pr\u00e9paration en amont garantit une exploitation optimale des informations recueillies et facilite l'identification des tendances.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"text-decoration: underline;\">Perspectives d'am\u00e9lioration continue gr\u00e2ce au questionnaire de satisfaction urgences<\/span><\/h2>\n\n\n\n<p>Le <strong>questionnaire de satisfaction urgences<\/strong> ne constitue pas une fin en soi, mais le point de d\u00e9part d'une d\u00e9marche d'am\u00e9lioration continue. Pour maximiser son utilit\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Partager r\u00e9guli\u00e8rement les r\u00e9sultats avec les \u00e9quipes<\/li><li>Mettre en place des plans d'action bas\u00e9s sur les retours des patients<\/li><li>Faire \u00e9voluer le questionnaire lui-m\u00eame en fonction des besoins identifi\u00e9s<\/li><li>Communiquer aupr\u00e8s des usagers sur les am\u00e9liorations r\u00e9alis\u00e9es gr\u00e2ce \u00e0 leurs retours<\/li><\/ul>\n\n\n\n<p>Cette boucle de r\u00e9troaction transforme l<strong>'enqu\u00eate de satisfaction <\/strong>en un v\u00e9ritable levier de progression pour le service, permettant d'ajuster en permanence les pratiques aux attentes des patients et d'am\u00e9liorer continuellement la qualit\u00e9 des soins.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><a href=\"https:\/\/www.dragnsurvey.com\/request\/demo\"><img decoding=\"async\" src=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png\" alt=\"\" class=\"wp-image-5399\" width=\"650\" srcset=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long.png 902w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-300x123.png 300w, https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2021\/08\/demander-une-demo-long-768x315.png 768w\" sizes=\"(max-width: 902px) 100vw, 902px\" \/><\/a><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Articles compl\u00e9mentaires :<\/strong><br>R\u00e9aliser un sondage conforme au RGPD, <a href=\"https:\/\/www.dragnsurvey.com\/fr\/rgpd\">cliquez-ici<\/a><br>Mesurer le contentement avec une question NPS, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/calcul-net-promoter-score-nps-definition-presentation\/\">cliquez-ici<\/a><br>Mesurer l'exp\u00e9rience patient avec un outil en ligne, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/digitaliser-questionnaire-de-satisfaction-patients-hopital\/\">cliquez-ici<\/a><br>Formulaire d'\u00e9valuation pour l'int\u00e9gration des ASH, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-ash\/\">cliquez-ici<\/a><br>Cr\u00e9er un sondage sur le web avec un outil europ\u00e9en, <a href=\"https:\/\/www.dragnsurvey.com\/sondage-en-ligne\">cliquez-ici<\/a><br>R\u00e9aliser une enqu\u00eate m\u00e9dicale avec un outil en ligne, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/creer-un-questionnaire-medical-via-un-logiciel-de-sondage-en-ligne\/\">cliquez-ici<\/a><br>Mesurer le contentement des patients via un formulaire, <a href=\"https:\/\/www.dragnsurvey.com\/blog\/creer-un-questionnaire-de-satisfaction-patient\/\">cliquez-ici<\/a><br>Drag'n Survey, un outil fran\u00e7ais de questionnaire en ligne, <a href=\"https:\/\/www.dragnsurvey.com\/\">cliquez-ici<\/a><\/p>\n\n\n\n<div style=\"height:13px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>L&rsquo;\u00e9valuation de la satisfaction des patients est devenue un \u00e9l\u00e9ment central dans la d\u00e9marche qualit\u00e9 des \u00e9tablissements de sant\u00e9. Le questionnaire de satisfaction urgences constitue un outil essentiel pour recueillir le retour d&rsquo;exp\u00e9rience des patients et identifier les axes d&rsquo;am\u00e9lioration potentiels. &gt;&gt; Drag&rsquo;n Survey, la solution de questionnaires en ligne&nbsp;pour h\u00f4pitaux, cliquez-ici D\u00e9finir les objectifs&hellip;&nbsp;<a href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\" rel=\"bookmark\">Lire la suite &raquo;<span class=\"screen-reader-text\"><\/p>\n<div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Comment construire un questionnaire de satisfaction<\/span>   pour un service d&rsquo;urgences hospitali\u00e8res ?<\/div>\n<p><\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[47],"tags":[],"class_list":["post-10389","post","type-post","status-publish","format-standard","hentry","category-sante"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment construire un questionnaire de satisfaction pour un service d&#039;urgences hospitali\u00e8res ? - Drag&#039;n Survey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment construire un questionnaire de satisfaction pour un service d&#039;urgences hospitali\u00e8res ?\" \/>\n<meta property=\"og:description\" content=\"L&#039;\u00e9valuation de la satisfaction des patients est devenue un \u00e9l\u00e9ment central dans la d\u00e9marche qualit\u00e9 des \u00e9tablissements de sant\u00e9. Le questionnaire de satisfaction urgences constitue un outil essentiel pour recueillir le retour d&#039;exp\u00e9rience des patients et identifier les axes d&#039;am\u00e9lioration potentiels. &gt;&gt; Drag&#039;n Survey, la solution de questionnaires en ligne&nbsp;pour h\u00f4pitaux, cliquez-ici D\u00e9finir les objectifs&hellip;&nbsp;Lire la suite &raquo;Comment construire un questionnaire de satisfaction  pour un service d&rsquo;urgences hospitali\u00e8res ?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\" \/>\n<meta property=\"og:site_name\" content=\"Drag&#039;n Survey\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DragnSurvey\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-20T16:03:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-26T13:31:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2025\/03\/questionnaire-satisfaction-urgences-hopitaux.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"433\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"root\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@DragnSurvey\" \/>\n<meta name=\"twitter:site\" content=\"@DragnSurvey\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"root\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\"},\"author\":{\"name\":\"root\",\"@id\":\"https:\/\/www.dragnsurvey.com\/blog\/#\/schema\/person\/cf51812fe9412da599e4b38df3779eb7\"},\"headline\":\"Comment construire un questionnaire de satisfaction pour un service d&rsquo;urgences hospitali\u00e8res ?\",\"datePublished\":\"2025-03-20T16:03:31+00:00\",\"dateModified\":\"2025-08-26T13:31:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\"},\"wordCount\":1006,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.dragnsurvey.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2025\/03\/questionnaire-satisfaction-urgences-hopitaux.jpg\",\"articleSection\":[\"Sant\u00e9\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\",\"url\":\"https:\/\/www.dragnsurvey.com\/blog\/questionnaire-de-satisfaction-urgences-hospitalieres\/\",\"name\":\"Comment construire un questionnaire de satisfaction pour un service d'urgences hospitali\u00e8res ? 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