{"version":"1.0","provider_name":"Drag&#039;n Survey","provider_url":"https:\/\/www.dragnsurvey.com\/blog","author_name":"root","author_url":"https:\/\/www.dragnsurvey.com\/blog\/author\/root\/","title":"Voice of Customer : mieux comprendre l\u2019exp\u00e9rience client","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"fabJ3jd9tU\"><a href=\"https:\/\/www.dragnsurvey.com\/blog\/voice-of-customer-mieux-comprendre-experience-client\/\"><div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Voice of Customer :<\/span>   mieux comprendre l\u2019exp\u00e9rience client<\/div><\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.dragnsurvey.com\/blog\/voice-of-customer-mieux-comprendre-experience-client\/embed\/#?secret=fabJ3jd9tU\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0&lt;div style=&quot;margin-top:3rem;margin-bottom:1rem;&quot;&gt;&lt;span class=&quot;firstpart&quot;&gt;Voice of Customer :&lt;\/span&gt;   mieux comprendre l\u2019exp\u00e9rience client&lt;\/div&gt;\u00a0\u00bb &#8212; Drag&#039;n Survey\" data-secret=\"fabJ3jd9tU\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.dragnsurvey.com\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"La Voix du client, ou Voice Of Customer (VOC) pour les anglophones, est une technique utilis\u00e9e par les marketeurs pour comprendre les retours clients. Une VOC fid\u00e8le \u00e0 la r\u00e9alit\u00e9 peut am\u00e9liorer votre business. En quoi consiste-t-elle ? En r\u00e9alit\u00e9, toute entreprise dispose d\u00e9j\u00e0 d'une partie des informations qui la composent, encore faut-il savoir les&hellip;&nbsp;Lire la suite &raquo;","thumbnail_url":"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2022\/09\/voix-du-client-voc.jpg","thumbnail_width":650,"thumbnail_height":433}