{"version":"1.0","provider_name":"Drag&#039;n Survey","provider_url":"https:\/\/www.dragnsurvey.com\/blog","author_name":"root","author_url":"https:\/\/www.dragnsurvey.com\/blog\/author\/root\/","title":"CSAT : D\u00e9finition, Calcul et Interpr\u00e9tation du Score de Satisfaction Client","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Y3hx5J54An\"><a href=\"https:\/\/www.dragnsurvey.com\/blog\/presentation-score-de-satisfaction-client-csat\/\"><div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">CSAT : D\u00e9finition, Calcul et Interpr\u00e9tation<\/span>   du Score de Satisfaction Client<\/div><\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.dragnsurvey.com\/blog\/presentation-score-de-satisfaction-client-csat\/embed\/#?secret=Y3hx5J54An\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0&lt;div style=&quot;margin-top:3rem;margin-bottom:1rem;&quot;&gt;&lt;span class=&quot;firstpart&quot;&gt;CSAT : D\u00e9finition, Calcul et Interpr\u00e9tation&lt;\/span&gt;   du Score de Satisfaction Client&lt;\/div&gt;\u00a0\u00bb &#8212; Drag&#039;n Survey\" data-secret=\"Y3hx5J54An\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.dragnsurvey.com\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Le CSAT (Customer Satisfaction Score) est un indicateur qui mesure le niveau de satisfaction des clients imm\u00e9diatement apr\u00e8s une interaction avec une entreprise, un produit ou un service. Il se calcule en divisant le nombre de r\u00e9ponses positives par le nombre total de r\u00e9ponses, puis en multipliant par 100. Un score sup\u00e9rieur \u00e0 80% est&hellip;&nbsp;Lire la suite &raquo;","thumbnail_url":"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2019\/06\/Score-de-satisfaction-client-CSAT.jpg","thumbnail_width":894,"thumbnail_height":537}