{"version":"1.0","provider_name":"Drag&#039;n Survey","provider_url":"https:\/\/www.dragnsurvey.com\/blog","author_name":"root","author_url":"https:\/\/www.dragnsurvey.com\/blog\/author\/root\/","title":"Comprendre la satisfaction client","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"H5P6KhRZWS\"><a href=\"https:\/\/www.dragnsurvey.com\/blog\/comprendre-la-satisfaction-client\/\"><div style=\"margin-top:3rem;margin-bottom:1rem;\"><span class=\"firstpart\">Comprendre la<\/span>   satisfaction client<\/div><\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.dragnsurvey.com\/blog\/comprendre-la-satisfaction-client\/embed\/#?secret=H5P6KhRZWS\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0&lt;div style=&quot;margin-top:3rem;margin-bottom:1rem;&quot;&gt;&lt;span class=&quot;firstpart&quot;&gt;Comprendre la&lt;\/span&gt;   satisfaction client&lt;\/div&gt;\u00a0\u00bb &#8212; Drag&#039;n Survey\" data-secret=\"H5P6KhRZWS\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.dragnsurvey.com\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Mesurer la satisfaction des clients implique de comprendre son processus de formation, ses crit\u00e8res, les relations entre m\u00e9contentement et contentement et les interactions avec la qualit\u00e9. Cet article apporte des \u00e9l\u00e9ments de r\u00e9ponse \u00e0 la question&nbsp;: qu\u2019est-ce que la satisfaction du client&nbsp;? &gt;&gt; Rendez-vous sur Drag'n Survey pour cr\u00e9er une enqu\u00eate de satisfaction, cliquez-ici Comprendre&hellip;&nbsp;Lire la suite &raquo;","thumbnail_url":"https:\/\/www.dragnsurvey.com\/blog\/wp-content\/uploads\/2015\/06\/comprendre-la-satisfaction-client-avec-un-questionnaire-en-ligne.jpg","thumbnail_width":600,"thumbnail_height":400}